Refunds & Cancellations
Please confirm the terms of your consultation or service agreement before making a payment.
Website enquiries
Sending a website enquiry does not charge you, reserve an appointment or begin paid professional work. This website does not collect payments. Consultation availability and any fee are confirmed separately.
Consultation appointments
If you need to cancel or reschedule a confirmed appointment, contact us promptly at rcic@ozoneimmigration.com or +1 418 416 0416. Applicable notice periods, no-show terms and any refund entitlement are those disclosed and agreed when your consultation is booked.
Professional service fees
The signed agreement for your matter sets out professional fees, scope, termination and refund arrangements. A website statement does not replace that agreement or any non-waivable consumer rights or regulatory duties. There is no blanket “no refunds” rule on this website.
Government and third-party charges
Government application fees and third-party charges are separate from our professional fees. Refundability of those charges is determined by the relevant authority or provider under its applicable rules.
Making a request
Send your name, the service or appointment involved, payment date if relevant, and a brief explanation to rcic@ozoneimmigration.com. Do not email full payment-card details. We will review the request against the applicable agreement and obligations and communicate the next steps.